Spa Policies & Considerations
At Eden Day Spa, Boca Raton we reserve our time exclusively for you. Therefore, we require a credit card to schedule your appointment time. If using a gift card or voucher as your final payment, we also require those numbers upon scheduling. For an individual or group with scheduled services totalling 3 or fewer hours, a 24-hour notice of cancellation is required to avoid a fee. A 48-hour notice of cancellation is required for an individual or group with scheduled services which total 3-6 hours. For groups or packages with 6 or more hours of scheduled services, a 50% deposit and a minimum of a 72-hour notice will be required.
For scheduled services of 3 or fewer hours, no-shows and cancellations made within 3 hours of the appointment time will result in 100% billing equal to the total amount of services reserved. Appointments cancelled or rescheduled prior to 3 hours before the scheduled time will be assessed a 50% fee. For scheduled services totaling 3-6 hours, no-shows and cancellations made within 12 hours of the appointment time will result in 100% billing, and those prior to 12 hours before the appointment time will be billed 50%. For appointments totaling 6-12 hours, no-shows and cancellations made within 24 hours with result in 100% billing, and those cancelled or rescheduled before that will be assessed a 50% fee. For appointments totalling over 12 hours of scheduled time, a reservation and cancellation policy will be determined between the parties at the time of booking. Fees may be charged to credit cards, gift cards, gift vouchers or other methods of payment. In any of the above sceneriors, if we are able to fill the vacated time(s), you will not be charged at all.
We will provide a reminder 48 hours in advance. This is a courtesy call ONLY and should not be relied upon. Clients are responsible for keeping their appointments.
Treatments are carefully planned to accommodate each and every client and the treatments that they have chosen to enjoy. In a spirit of mutual respect, if it is your first visit to the spa, we kindly request that you arrive early to complete a questionaire so that we may learn about you and determine how to best treat you and provide the ideal spa experience for your unique needs, wishes and goals. We strongly encourage all guests to arrive at least 15 minutes prior to your appointment to fill out any necessary paperwork, relax, unwind and slip into "spa-mode" to take full advantage of your experience.
Regarding late arrivals: If there are other guests scheduled immediately after your appointment time, in order to accomodate the guests who arrived on time, late arrivals must be finished within the scheduled time while the fee will remain unchanged. Should we have the time and are able to complete the full treatment, it will be our pleasure to do so. However, this will not always be the case, so please do not expect or rely upon this rare situation. Thank you for your understanding.
No refunds on product purchases. Exchange or store credit only on most unopened products, within 30 days. No returns on gift cards, spa packages or treatment series. Linens, jewelry, clothing, shoes and other apparel or accessories are final sale. All clearance items are final sale. We cannot accept returns or cancelations of special orders. We regret that we cannot take back items that have been broken or damaged once you have purchased and removed them from the spa.
For consideration of all spa guests, please mute all cellular phones before entering the spa. Thank you for your consideration. Thank you in advance for speaking softly while within the spa, as a courtesy to those guests who are visiting the spa for its relaxing and tranquil atmosphere.
Children and Pets
To ensure the relaxation and quiet enjoyment of all spa guests, children under the age of 12 are not permitted in the spa. Thank you for your understanding. We love animals just as much as you do! However, we must ask that only service animals be allowed within the spa.
Jewelry and Valuables
We regret that we cannot be held responsible for any loss or damage to personal items. Please keep any valuables with you during your appointment(s). On Spa Days, please consider leaving your jewelry and other valuables at home.... one less thing to worry about!
Gratuities are both appropriate and appreciated. As they reflect a personal choice, we do not include them in our fees. If you would like assistance in calculating or distributing them, it would be our pleasure to do so.
Your Satisfaction is Our Pleasure
If you feel you would be more comfortable or better served by another team member, or if you would just like a fresh point of view, please let us know. We are a team of professionals and are pleased to have our clients work with all members of our staff. We are always open to your suggestions. Please always feel free to share with us how we can better serve you.
Still Have Questions or Are Unsure of What to Expect?
Going to the spa should be a relaxing and stress-free experience! We are always here for you and are happy to answer any questions you might have. Feel free to call us at 561.447.7700 or email with any questions or concerns. Watching this quick and informative video from the experts at Spa Week may also help to set your mind at ease.
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